Why do I only see one document in my Mass Download?
If you only see one document in your Mass Download, you’re probably using a Mac and have not extracted the zip file with The Unarchiver. Visit this article to learn more about The Unarchiver.
To extract the zip file, use the following steps.
1. Download the app and install it.
2. Right mouse click on your zip file and select Get Info.
3. Change your unarchiving program to The Unarchiver under the tab Open with:
4. You can now open and extract the file with The Unarchiver.