Multi Factor Authentication (MFA)

What is multi factor authentication (MFA)?

Multi-factor authentication is a security method we use to keep your account secure. MFA can block over 99,9% of account compromising attacks. By combining multiple factors of authentication, access control security is tightened. ‘Multi’ is often replaced by the number of factors, for example two-factor authentication of which your email address and your password is the first factor.

Users can choose from the following three authentication methods to comply with the MFA requirement for logging in to your account:

• via an SMS message
• via a phone call
• via an authenticator app (recommended)
• via a security key (most secure - This can only be setup via User details.)

If you want to change your default MFA method, login to your account and wait a few seconds when asked for verification. Click  Try another method and select your preferred method and check  Set as default box.

 Security Tip: When setting up the security level of a Vault, Vault Admins can choose between the default or the strict MFA setting. This determines whether users need to authenticate via their MFA once (default) or on a daily basis (strict) on their device(s). Visit Change security level, to learn more about it.