Text message (SMS) not received during registration or login
What to do if you don't receive the text message (SMS)?
When you are not receiving a text message during registration or login, you can take the following actions:
| 1. Check if the mobile phone number displayed is correct, including country code. | |
| 2. Check your SMS inbox. Delete some text messages if the inbox is full. | |
| 3. Check the status of our SMS provider in your region here. | |
| 4. Check your telecom provider if the service is available. If not, continue to the next action. | |
| 5. Try using a different authentication method. Click Try other methods. Try the Call me option or an authenticator app if you have it already set up. |
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Still having trouble? Contact our team on +3188 - 238 22 40 or support@virtualvaults.com. We are available 24/7 to help you.