Mobile phone number
Depending on whether you can log in to your Virtual Vaults account or not, click below the situation that applies to you.
I can log in to my account
| 1. Log in to your Virtual Vaults account. |
| 2. Click on your name in the top right of your screen. |
| 3. Click on User details in the menu. |
| 4. Click Change behind your phone number. |
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5. Fill in your new number and your current password and select Call me or Text me to verify your new phone number.
Note: Our platform will try to locate your country automatically. If the detected country is incorrect, you can change the country selection or just type your phone number including a country-code (e.g. +31612341234). To detect your country, we include GeoLite2 data created by MaxMind, available on http://www.maxmind.com.
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| 6. If you selected Call me, pick up and press 1. If you selected Text me, fill in the six digit code. |
| 7. Your phone number has been changed and you will be redirected to My Virtual Vaults. |
I cannot log in to my account
| 1. Go to https://secure.virtualvaults.com |
| 2. Fill in your registered email address and password. |
| 3. During the two factor authentication, click on Wrong number. This will lead you to the request screen for a number change. |
| 4. Fill in all your details (old number, new number, email) and continue. |
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5. Our system will automatically generate an email for you to send to our Customer success team with the request. Click Compose email. |
| 6. Our Customer Success team will contact you to verify the request. |
Still have questions? Our Customer Success team is happy to help. Contact our team on +31 (0)88 - 238 22 40 or support@virtualvaults.com.