Mobile phone number
How to change your mobile phone number?
Depending on whether you can log in to your Virtual Vaults account or not, click below the situation that applies to you.
I can log in to my account
| 1. Log in to your Virtual Vaults account. |
| 2. Click your name in the top right of your screen. |
| 3. Select User details from this menu. |
| 4. Click Change behind your phone number. |
| 5. Fill in your new number and your current password and select Call me or Text me to verify your new phone number.
Note: Our platform will try to locate your country automatically. If the detected country is incorrect, you can change the country selection or just type your phone number including a country-code (e.g. +31612341234). To detect your country, we include GeoLite2 data created by MaxMind, available on http://www.maxmind.com.
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| 6. If you selected Call me, pick up and press 1. If you selected Text me, fill in the six digit code. |
| 7. Your phone number has been changed and you will be redirected to My Virtual Vaults. |
I cannot log in to my account
| 1. Go to https://secure.virtualvaults.com |
| 2. Fill in your registered email address and password. |
| 3. During the two factor authentication, click on Wrong number. This will lead you to the request screen for a number change. |
| 4. Fill in all your details (old number, new number, email) and click Continue. |
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5. Our system will automatically generate an email for you to send to our Customer success team with the request. Click Compose email. |
| 6. Our Customer Success team will contact you to verify the request. |
Still have questions? Our Customer Success team is happy to help. Contact our team on +3188 - 238 22 40 or support@virtualvaults.com.