Important: You need an authenticator app installed on your mobile phone.
Click here for more information about the Microsoft Authenticator on the Microsoft website.
Click here for more information about the Google Authenticator on the Google website.
To set or reconfigure your authenticator app take the following steps:
Step 1: Select User details by clicking on your name in the top right;
Step 2: Select Update settings under Authenticator app;
Step 3: Fill in your password and select Next;
Step 4: Scan the QR-code with the authenticator app on your mobile phone. Fill in the response code you get from your authenticator app and select Verify;
Step 5: After the verification you can return to your Vault.
In order to disable the use of the authenticator app do the following:
Step 1: The next time you are asked to use the authenticator app to log in, wait a few seconds.
Step 2: On the bottom left the option ‘try other methods’ will appear. Click on this option.
Step 3: Choose your preferred method.
Step 4: Set this method as default.
The next time you need to verify your account it will use the new default method selected.