All document types can be uploaded to the Vault, but not all file types can be converted. Unconverted documents cannot be downloaded as secured PDF or viewed online in the document viewer.
You can change the permission of all unsupported files to Download original by clicking on Grant "Download original" permission.
The most common document types are supported. Examples of document types that are not supported by the document viewer are: .zip .dwg .rar .xlsm .xlsb .vsd, FlashPDF, and password protected files.
The possible reasons for documents that are not converted:
- File type is not supported by the viewer
- File is not supported by the viewer
- File contains external data sources
- File contains too many pages (more than 1500)
- File is too big (more than 100 MB)
- File is password protected
You can check out a list of the unconverted documents in your Vault in the Unsupported files report.