If you are a Vault Admin login to My Virtual Vaults.
Navigate to Vault details.
Navigate to Security.
Under Multi-factor authentication level you can determine whether users need to authenticate via their mobile phone once or on a daily basis on top of their login via email address and password.
Under Access level for Virtual Vaults support agents you can determine whether or not the Virtual Vaults support agents can access your Vault in order to assist you and your users. Click here to read more about the different levels.
NB: The changes made in this screen are effective immediately.