Vault Admins can decide which level of access the Virtual Vaults support agents have. This setting is set upon first use of the Vault. It can be changed at any given time in My Virtual Vaults.
Full access
The Virtual Vaults support agents can access your Vault to fully assist you or your users.
Support agents can:
- View and manage content
- Invite and manage users
- Manage roles and permissions
Limited access (recommended)
The Virtual Vaults support agents can access your Vault to assist you or your users on general issues.
Support agents can:
- Create an empty folder structure
- View folder and document names
- Enable and disable users
- Enable and disable roles
- View role permissions
- Close your Vault
Support agents cannot:
- View or download documents
- Manage content
- Invite new users
- Change role permissions
- Combine or split subroles
No access
The Virtual Vaults support agents cannot access your Vault to assist you or your users.
Support agents can:
- View the Vault name
- View the Vault Admins
- Create an archive (if requested)
Support agents cannot:
- Access the Vault
- Close your Vault