Reopen a Vault
How to reopen my Vault?
Reopening a Vault is only possible for Vault Admins within the 30 days after the closing date of the Vault. To reopen your Vault there are two possible options.
To find out which option applies to you, check the subscription status of your closed Vault. You can do so by opening your subscription details via the three dots in the top right corner of your Vault tile in My Virtual Vaults.
If you have a Vault with a non-renewing subscription, as a Vault Admin, you can reopen the Vault by yourself within the 14 days after closing the Vault. By doing so you will be able to use your Vault again within the term you have left, after this End date, a new invoice will be send for another term.
To reopen your Vault, click on "Reopen Vault".
Things to keep in mind when you reopen the Vault:
By reopening the Vault, every user that previously had access to the Vault will get access again - however, they will not receive a notification about this. If you reopen your Vault for a small action (e.g. the download of an index report), make sure to close the Vault before your subscription ends, otherwise a new invoice will be sent.
If your Vault has a canceled subscription plan, you are not able to reopen the Vault by yourself. This can only be done by the Customer Success team of Virtual Vaults.
You can also use this option if the Vault has been closed for a period of more than 14 days but no more than 30 days.
To reopen your Vault simply send your request to support@virtualvaults.com.
Things to keep in mind when you reopen the Vault: If you want to reopen your Vault to start using it once more, a new subscription term will commence and you will receive the corresponding invoice, based on your choices in term length and team size.