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Unsupported files report

How to use the Unsupported files report?

The Unsupported files report is available for Vault Admins. It is an Excel file that shows all documents that are not converted. If a document is not converted, the document can't be displayed in the document viewer.

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These are the possible reasons for a document not to be converted:

check__1_.svg File is queued to be prepared by the viewer

check__1_.svg File is currently being prepared for the viewer

check__1_.svg File type is not supported by the viewer

check__1_.svg File is not supported by the viewer

check__1_.svg File contains external data sources

check__1_.svg File contains too many pages (more than 1500)

check__1_.svg File is too big (bigger than 100 MB)

check__1_.svg File is password protected 

Supported file types: The document types that are supported are: .doc .docx .pdf .ppt .pptx .xls .xlsx .msg .jpeg .jpg .png .tiff .txt.

Unsupported file types: Examples of document types that are not supported are: .zip .dwg .rar .xlsm .xlsb .vsd, FlashPDF, and password-protected files.

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