Unsupported files report
How to use the Unsupported files report?
The Unsupported files report is available for Vault Admins. It is an Excel file that shows all documents that are not converted. If a document is not converted, the document can't be displayed in the document viewer.
These are the possible reasons for a document not to be converted:
File is queued to be prepared by the viewer
File is currently being prepared for the viewer
File type is not supported by the viewer
File is not supported by the viewer
File contains external data sources
File contains too many pages (more than 1500)
File is too big (bigger than 100 MB)
File is password protected
Supported file types: The document types that are supported are: .doc .docx .pdf .ppt .pptx .xls .xlsx .msg .jpeg .jpg .png .tiff .txt.
Unsupported file types: Examples of document types that are not supported are: .zip .dwg .rar .xlsm .xlsb .vsd, FlashPDF, and password-protected files.