If you are experiencing issues while uploading documents to your Data Room or Workspace, this is usually caused by one of a few common problems. Below you will find an overview of the most frequent upload issues:
Document is open on your PC
- Problem: If a document is open on your computer, you cannot upload it.
- Solution: Close the document on your computer and try to upload again.
Folder paths of your upload location are too long
- Problem: If the document name (including the folder path to the document) you want to upload is more than 255 characters, it cannot be uploaded from your Windows machine. Mac-users won't experience this issue.
- Solution: Drag your documents to a location where the path is significantly shorter and try to upload from there. We recommend your Desktop or C:/ Drive.
Example:
Folder path too long: C:\Users\JonathanCristopherDoe\OneDrive - Company Lorem ipsum dolor sit amet\Work\Documents\Lorem Ipsum\Dolor sit amet\Consectetur adipiscing elit\Due Diligence\Project Blue Moon Rising\Phase 1 Vendor Due Diligence\Chesterfield Inc\General Information\Service Agreement XYZ.pdf
Folder path shortened:C:\Users\JonathanCristopherDoe\Desktop\General Information\Service Agreement XYZ.pdf
Upload failed
- Problem: If the upload failed, it is possible there was a problem when writing the file to our storage.
- Solution: Cancel the upload completely. Try the upload again and make sure you do this with a recommended browser and stable internet connection.
Still having trouble? Our Customer Success team is happy to troubleshoot. Contact our team on +3188 - 238 22 40 or support@virtualvaults.com.