There are some issues that can cause an error when uploading documents:
- Too long folder paths of upload location
- 0 byte files
- Document cannot be saved in storage
Feel free to contact Customer Support when you experience any issues regarding uploading documents.
Too long folder paths of upload location
If the document name including the folder path of the document you want to upload is more than 255 characters, this document cannot be uploaded from your Windows machine. Mac-users won't experience such issue.
An example of a too long folder path including document name:
C:\Users\JonathanCristopherDoe\OneDrive - Company Lorem ipsum dolor sit amet\Work\Documents\Lorem Ipsum\Dolor sit amet\Consectetur adipiscing elit\Due Diligence\Project Blue Moon Rising\Phase 1 Vendor Due Diligence\Chesterfield Inc\General Information\Service Agreement XYZ.pdf
Solution: Drag your documents to a location where the path is significantly shorter and try to upload from there. This can be your Desktop for example.
Example: C:\Users\JonathanCristopherDoe\Desktop\General Information\Service Agreement XYZ.pdf
0 byte files
Document cannot be saved in storage