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Optimal experience using Virtual Vaults

How to have an optimal experience using Virtual Vaults?

Follow the guidelines below to ensure optimal user experience with Virtual Vaults.

Recommended and supported desktop browsers

We support most modern browsers. Find below the list of the browsers supported by our platform and how to set Google Chrome as your default browser.

  • Google Chrome (Recommended)
  • Microsoft Edge (Chromium based)
  • Apple Safari (macOS)
  • Mozilla Firefox
1. Install Google Chrome on your device.
2. Open Google Chrome and click  the three dots in the top right corner and select  Settings.
3. Search the list of options on the left and click  Default browser. Select  Make default and by clicking it your preferences are saved. 
4. Select Google Chrome and close the window. Google Chrome is now your default browser.

Visit Set Google Chrome as default browser to learn how to perform this action.

Virtual Vaults on mobile devices

Virtual Vaults can be used on all mobile phones and tablets (iOS/Android) using the browsers listed below.

  • Apple Safari (iOS/iPadOS)
  • Chrome for Android
Whitelist our subdomains
You need to have access to the subdomains of our platform. If one of these are blocked by your system administrator, you may have trouble accessing our platform and our document viewer, as well as uploading and downloading documents.

Please make sure the following subdomains are not blocked in your network:

  • https://secure.virtualvaults.com
  • https://download.virtualvaults.com
  • https://upload.virtualvaults.com
  • https://viewer.virtualvaults.com
If you are experiencing issues, ask your IT department to add the above domains to your company's whitelist.
Office 365 viewer
The Microsoft Office 365 viewer uses three domains. If one of those is blocked by your system administrator, you may have trouble using our Office 365 viewer. 
  • microsoft.com
  • office.net
  • officeapps.live.com
Onboarding
The tooltips within our platform are provided by Appcues. If one of the domains listed below is blocked by your system administrator, you may have trouble using our onboarding.
  • appcues.com
  • appcues.net

Still have questions? Our Customer Success team is happy to help. Contact our team on +3188 - 238 22 40 or support@virtualvaults.com.

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