Optimal experience using Virtual Vaults

How to have an optimal experience using Virtual Vaults?

To have the optimal user experience with Virtual Vaults, keep in mind the following recommendations.

Desktop browsers

We support most modern browsers. Find below the list of the browsers supported by our platform.

Google Chrome (Recommend)

Mozilla Firefox

Microsoft Edge (Chromium based)

Apple Safari (macOS)

Visit Set Google Chrome as default browser to learn how to perform this action.

Mobile browsers

We support most modern browsers, find below the list of the browsers supported by our platform when using it on a mobile device.

Apple Safari (iOS/iPadOS)

Chrome for Android

Subdomains

You need to have access to the subdomains of our platform. If one of these is blocked by your system administrator, you may have trouble accessing our platform and our document viewer, as well as uploading and downloading documents.

We currently use the following subdomains:

https://secure.virtualvaults.com

https://download.virtualvaults.com

https://upload.virtualvaults.com

https://viewer.virtualvaults.com

If you are experiencing issues, ask your IT department to add the above domains to your company's whitelist.

Office 365 viewer

Our Office 365 viewer uses three domains. You and your users need to have access to those domains. If one of those is blocked by your system administrator, you may have trouble using our Office 365 viewer. The domains are:

microsoft.com

office.net

officeapps.live.com

Apple Safari (iOS/iPadOS)

Onboarding

Our onboarding tours and flows are provided by Appcues. We use two of their domains. If one of those domains is blocked by your system administrator, you may have trouble using our onboarding. The domains are:

appcues.com

appcues.net

Still have questions? Our Customer Success team is happy to help. Contact our team on 088 - 238 22 40 or support@virtualvaults.com.

How to have an optimal experience using Virtual Vaults?

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