Data Room details - Security
The security level of your Data Room is already very high, but you can make it even higher if you wish.
The Default setting MFA is required when users log in to the Data Room on a new device. Once the device has been registered, a new MFA-request will not pop up again.
The Strict setting require users to authenticate via their selected method, on a daily basis.
Read more about multi-factor authentication here.
The Customer Success team can access your Data Room to fully assist you or your users. They cannot access the documents and are restricted in performing specific actions.
Customer Success cannot:
View and download documents
Upload and move documents
Invite new users
Change role permission
Combine or split role
Customer Success can:
Create an empty folder structure
View folder and document name
Activate and deactivate users
Activate and deactivate roles
View role permissions
The Customer Success team can access your Data Room to fully assist you or your users. They can access the documents and are unrestricted in performing actions. These actions will only be performed in rare occasions, when it is absolutely necessary and after written consent.
Customer Success can:
View and download documents
Upload and move document
Invite and manage users
Manage roles and permission
Create an archive
Close the Data Room
The Customer Success team cannot access your Data Room. This means they will only be able to assist you or your users on general questions.
Customer Success cannot:
Access the Data Room
Create an archive
Close the Data Room
Customer Success can:
View the Data Room nameShow document names: Notification emails will contain a list of new documents, including names and direct links for quick review and easy access.
Hide document names: Notification emails will only show the number of new documents without revealing any document names.