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Authenticator app

How to use the authenticator app for secure login?

We recommend an authenticator app as your second verification factor when logging in. Besides your password, you'll need the authentication app for a verification code. If your password is compromised, you'll have peace of mind knowing that only you can sign in.

How the authenticator app works
  • You’ll need access to your mobile phone when you sign in to Virtual Vaults.
  • Each time you log in, you'll need the verification code generated by the authentication app.
Set up or reconfigure your authenticator app
To set up or reconfigure your authenticator app you must first download and install an authenticator app. We support multiple authenticator apps.
Here are a few options to get you started:

If you already have an authenticator app, use the following steps to link your app to your Virtual Vaults account.

1. Log in to your Virtual Vaults account.
2. Click your name in the top right of your screen.
3. Select  User details from the menu.
4. Look for the Authenticator app section and select  Update settings.
5. Fill in your password and click  Next.
6. Scan the QR-code with the authenticator app on your mobile phone. Fill in the response code you get from your authenticator app and click  Verify.
7. After the verification, you can return to your Vault.
 Authenticator App Tip: If you change your mobile device make sure you transfer the accounts you have set up in your authenticator to your new mobile device.
Disable your authenticator app

To disable your authenticator app, use the steps below.

1. When asked to use the authenticator app to log in, wait a few seconds.
2. Click on  Try other methods on the bottom left of your window.
3. Choose your new preferred method, select  Set as default and click
  Continue.

The next time you need to verify your account, the system will use the selected default method.

Note: A study by Microsoft shows that Multi Factor Authentication can block over 99,9% of attacks on accounts. Visit What is multi factor authentication (MFA)? to learn more about this added layer of security. 

Still have questions? Our Customer Success team is happy to help. Contact our team on +3188 - 238 22 40 or support@virtualvaults.com.

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