How to open the Archive
How to open your archive's zip file (Windows)?
To open your zip file in a Windows device, use the steps below.
1. If you received a closing USB, enter the USB in your flash drive. Otherwise, download the zip file from our platform if you received a Cloud archive.
2. Drag the self extracting zip file to your Desktop.
3. Double-click on the self extracting zip file;
4. Select Extract.
If you would like to select a shorter folder path, follow these steps:
i: Select the ... icon
ii: Choose your Local Disk (C:)
iii: Select OK.
5. Paste the decryption key you will find in the email you have received from support@virtualvaults.com in the password pop up screen.
6. Select OK. The self extracting zip file will extract.
7. Navigate to your Desktop (or location where you decided to extract the file) where you will find the extracted folder named 'USB' with the content and reports of the Vault.
Still have questions? Our Customer Success team is happy to help. Contact our team on 088 - 238 22 40 or support@virtualvaults.com.
How to open your archive's zip file (macOS)?
To open your zip file in a macOS device, use the steps below.
1. To extract the self extracting zip file correctly, install The Unarchiver.
You can download the program here.
2. If you received a closing USB, enter the USB in your flash drive. Otherwise, download the zip file from our platform if you received a Cloud archive.
3. Drag & drop the file to your desktop.
4. Right mouse click on your zip file and select 'Get Info'.
5. Change your unarchiving program from 'Default' to 'The Unarchiver' under the tab Open with:
6. Double-click on the archive and paste the decryption key you will find in the email you have received from support@virtualvaults.com in the password pop-up screen. Select Continue.
The self extracting zip file will extract from the USB by default.
Still have questions? Our Customer Success team is happy to help. Contact our team on 088 - 238 22 40 or support@virtualvaults.com.