Q&A Coordinators can assign questions to another Q&A Coordinator or to an Answer Drafter based on expertise, workload, or topic. Questions can be assigned from within a specific question or from the Q&A overview.
Assign within a question:
1. In the Q&A overview open the question you want to assign to another user.
2. Click on Assign and select one of the users from the drop-down menu. You can add an optional note as well.
3. After choosing a user, click on Assign to finalize the action.
Q&A Tip: Use the Q&A Chat to streamline the communication with your team members. Visit Q&A Chat to learn more about this feature.
Assign from the Q&A overview:
1. You can also select the question in the Q&A overview by ticking the box in front of the question.
2. After selecting the question, click on Assign in the bar above.
3. Choose the Q&A Coordinator or Answer Drafter you would like to assign the question to and click on Assign.
Q&A Tip: If you are unsure about who to assign a question, use the Q&A chat to discuss this with your team members. They will always see the question as long as they have access to the question reference.