When some users in a role have a Q&A role and others don't, Admins must change the setup. This can be done in one of two ways.
Choose the option that fits the access these users need:
- Give users without a Q&A role the Q&A Observer role
- Move users without Q&A access to a new role
1. Give users without a Q&A role the Q&A Observer role
You can grant the users this Q&A role by clicking on Assign Q&A Observer, as seen in the example below.
1. Go to the role that contains users without a Q&A role and select the checkbox to the left of each user
2. In the blue bar, click Change Q&A role.
3. Select Q&A Observer and save your changes.
2. Move users without Q&A access to a new role
Use this option if the users should not have access to the Q&A. First create a new role in the same group, then move the users to it.
1. Go to the group where the new role needs to be added.
2. At the top of the group, click Add role to group as seen below.
3. Enter a role name, for example "Contributors (no Q&A)".
4. Choose No Access for the Q&A access.
5. Determine how to set up the permissions. You can copy them from the current role or configure them yourself.
6. Click Add to finalize the action.
7. Select the box in front of the user(s) you would like to move.
8. Click Change role.
9. Select the new role from the drop-down menu and click Save.