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  1. Virtual Vaults Help Center
  2. Streamlining the Q&A Process
  3. Getting started with the Q&A section

Q&A Chat

How to use the Q&A Chat?

The Q&A chat is used for communication between users within a Question or Answer group. This eliminates any need for external communication tools like email or phone calls. Each question will have it's own chat.

1. Open the question where a chat needs to start. The internal chat will be displayed on the right of the Q&A dialogue.Q&A chat
2. Type the message or question. By typing @, a list of users will appear who can be mentioned in the chat. Use this function to actively involve a user in a chat. Using @ to mention
3. Mentioned users will receive an instant notification email with the chat message and a direct link to the chat.
4. Questions with a chat icon have an active chat as shown below:

Q&A chat icon
5. Chats with unread messages are displayed with a blue notification mark, informing you that there are unread messages and how many. After opening the question, this mark will disappear.

chat notification
6. After opening the Q&A dialog, the chat will inform you which messages have not been read by you yet.
The line "Last read" informs you that all messages below this are new to you. 		 Last read
Q&A Tip: Things to know about the Q&A chat
  • Question and Answer groups cannot see each other's chat.
  • Users can edit and delete their own messages in the chat.
  • When users do not have access to the question reference, they cannot be mentioned in the chat.
  • The Q&A chat is an internal communication tool and will not show up on the archive.

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